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I am Zachary Cramer

Zachary Cramer

Enterprise Support Analyst 1 at Franklin County Data Center

I am passionate about Informational Technology. Best way do describe me is "a jack of all trades master of none".
I find drive in learning and knowing what I am doing has a postive impact on my community.

CompTIA A+ ce Certification
ITIL 4 ® Foundation

Skills

Experiences

1
Newark City Schools

May 31st 2024 - Present

Newark, Ohio

Assistant Director of Information Technology

May 31st 2024 - Present

Franklin County Data Center

Jan 23rd 2023 - May 30th 2024

Columbus, Ohio

Franklin County Data Center buys, builds, deploys, and supports secure technology solutions for cloud, network, server virtualization, team collaboration, and digital services needs for all Franklin County partners.

Enterprise Support Analyst 2

May 6th 2024 - May 30th 2024

Enterprise Support Analyst 1

Jan 23rd 2023 - May 5th 2024

Responsibilities:
  • Provide Tier 1 support for more than 50 agencies, excelling in fostering client trust and satisfaction through empathetic communication and high-quality service delivery.
  • Contacted vendors on behalf of agencies for both support and inquiries.
  • Administered user accounts in Active Directory and Entra ID within a hybrid environment, ensuring secure and efficient access management.
  • Developed and updated documentation for internal and public knowledge base articles.
  • Imaging and deployment of various computer systems.
2
3
Lakewood Local Schools

Aug 1st 2017 - Jan 20th 2023

Hebron, Ohio

Desktop and Endpoint Technician

Sept 13th 2021 - Jan 20th 2023

Responsibilities:
  • Provide Tier 1 and Tier 2 support for 1,700 students and 250 staff, focusing on building trust through empathy and quality of service.
  • First point of contact for Windows and ChromeOS client incidents and requests.
  • Handle routine administration of Windows Server, Active Directory, Google Workspace, and Cisco-based network infrastructure to address user requests and resolve incidents.
  • Manage initial triage and troubleshooting of tickets in Zendesk. Update customers in person and in writing and escalate issues as needed.
  • Respond to problems with Ricoh and Canon multi-function copiers and the UniFLOW Online print management service.
  • Provide Tier 1 training for Lakewood HS student Tech Team.
Senior Information Technology Intern

May 13th 2019 - Sept 12th 2021

Responsibilities:
  • Provide Tier 1 support for 1,700 students and 250 staff, focusing on building trust through empathy and quality of service.
  • First point of contact for Windows and ChromeOS client incidents and requests.
  • Manage initial triage and troubleshooting of tickets in Zendesk. Update customers in person and in writing and escalate issues as needed.
Lakewood High School Student Tech Team

Aug 1st 2017 - May 12th 2019

Responsibilities:
  • Provide Tier 1 support for all high school students and staff
  • First point of contact for Chromebook repairs and troubleshooting
  • Manage initial triage and troubleshooting of Chromebook tickets in Zendesk.

Education

Western Governors University
B.S. / Information Technology
Western Governors University is graded by competency pass, fail system and does not have a GPA:
In progress. Degree anticipated Fall 2025:
Central Ohio Technical College
IT Specialist
GPA: 3.2 out of 4
Introductory coursework. Credits transferred to Western Governors University in Fall 2022:

Projects

Cisco Meraki Wi-Fi rollout
Planning and Rollout Jan 2022 - Nov 2022

Planned and deployed a new Cisco Meraki wifi system for Lakewood Local Schools.

professional
Network Upgrades
Planning and Rollout Oct 2021 - Aug 2022

Planned and deployed of new cisco switch for Lakewood Local Schools.

professional
Complete technical closets overhaul
Planning and Rollout Oct 2021 - Aug 2022

Cleaned up all technical closets in six buildings at Lakewood Local Schools.

(Cable mangment, Remove unused port, UPS replacemnet)

professional
Device enrollement into intune
Planning and Rollout Mar 2023 - Present

Enrolling county devices into intune leveraging Apple Business Manager and Samsung Knox.

professional
3D Printing

Creating and 3D printing models while troubleshooting issues.

personal
Ubuntu server

Createing and managing Ubuntu server

personal
Unifi

Createing and managing a home network leveraging Unifi

personal
Proxmox Virtual Environment

Createing and managing Virtual Environment to run various programs

personal
Synology

Createing and managing a Synology Network Atached System (NAS)

personal
Docker

Createing and managing containers that virulize applications

personal